Políticas de privacidad
I. Introducción / II. Resumen / III. Recopilación de datos y usos / IV. Elección y transparencia / V. Actualizaciones a este aviso
introducción
Cuando utiliza Norile, nos confía sus datos personales. Estamos comprometidos a mantener esa confianza. Eso comienza con ayudarlo a comprender nuestras prácticas de privacidad.
Este aviso describe los datos personales que recopilamos, cómo se usan y comparten, y sus opciones con respecto a estos datos. Le recomendamos que lea esto junto con nuestra descripción general de privacidad, que destaca los puntos clave sobre nuestras prácticas de privacidad.
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II. Descripción general
Un alcance
Este aviso se aplica a los usuarios de los servicios de Norile en cualquier parte del mundo, incluidos los usuarios de las aplicaciones, sitios web, características u otros servicios de Norile.
Este aviso describe cómo Norile y sus afiliados recopilan y utilizan datos personales. Este aviso se aplica a todos los usuarios de nuestras aplicaciones, sitios web, características u otros servicios en cualquier parte del mundo, a menos que estén cubiertos por un aviso de privacidad por separado, como el Aviso de privacidad de Norile o la Política de privacidad de Norile. N. Este aviso se aplica específicamente a:
• Pasajeros: personas que solicitan o reciben transporte, incluidas aquellas que reciben transporte solicitado por otra persona.
• Choferes: personas que brindan transporte a los pasajeros en forma individual oa través de empresas de transporte asociadas.
• Destinatarios de la entrega: personas que piden o reciben alimentos u otros productos y servicios, incluso a través de Norile, Norile food.
• Repartidores: personas que prestan servicios de entrega, incluso a través de Norile, Norile Food.
Este aviso también rige otras recopilaciones de datos personales por parte de Norile en relación con sus servicios. Por ejemplo, podemos recopilar información de contacto de personas que usan cuentas propiedad de clientes de Norile y Norile Food for Business, o de propietarios o empleados de restaurantes u otros comerciantes; datos personales de quienes inician pero no completan solicitudes para ser conductores o repartidores; u otros datos personales en relación con nuestra tecnología y funciones de mapeo.
Todos los sujetos de este aviso se denominan "usuarios" en este aviso.
Asimismo, tenga en cuenta lo siguiente:
• Para usuarios en Argentina: El Organismo de Acceso a la Información Pública, en su rol de Organismo Regulador de la Ley 25.326, es responsable de recibir las denuncias y denuncias presentadas por cualquier interesado que considere que sus derechos han sido vulnerados. afectado por una violación de las normas locales de protección de datos. .
• Para usuarios en Brasil: consulte aquí para obtener información sobre las prácticas de privacidad de Norile exigidas por la Ley General de Protección de Datos de Brasil (Lei Geral de Proteção de Dados - LGPD).
• Para usuarios de California: La información sobre las prácticas de privacidad de Norile relacionadas con la Ley de Privacidad del Consumidor de California (CCPA) está disponible aquí.
• Para usuarios en Colombia: Este aviso también aplica para propietarios e inquilinos. A los efectos de este aviso, los arrendadores tendrán la consideración de conductores y los arrendatarios, pasajeros.
• Para usuarios en México: ver aquí información sobre las prácticas de privacidad de Norile requeridas por la Ley de Protección de Datos Personales de México (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).
• Para usuarios en Nigeria: Norile no procesa los datos personales de los usuarios en Nigeria con el propósito de los intereses legítimos de Norile o de otras partes. En cambio, Norile procesa dichos datos personales porque es necesario para cumplir con nuestras obligaciones con los usuarios en virtud de nuestros Términos de uso u otros acuerdos con los usuarios, o en función del consentimiento de los usuarios.
• Para usuarios de Corea del Sur: Consulte aquí para obtener información sobre las prácticas de privacidad de UT LLC, una filial de Norile.
• Para usuarios invitados: los datos personales de aquellos que solicitan o reciben viajes o entregas a través de sitios web o aplicaciones de socios (como cuando se realizan pedidos en un restaurante u otro comercio) son utilizados u organizados por otros propietarios de cuentas (colectivamente, "Usuarios invitados"). . únicamente para proporcionar dichos viajes, entregas u otros servicios solicitados a través de un tercero, y con fines de seguridad y protección, servicio al cliente, investigación y desarrollo, permitiendo la comunicación entre usuarios y en relación con los procedimientos y requisitos legales, cada uno como se describe en "Cómo Usar datos personales" a continuación. Los datos personales de los usuarios invitados pueden ser compartidos con terceros para estos fines. Dichos datos podrán ser asociados y accesibles por el titular de esa cuenta. Esto incluye específicamente a los usuarios invitados que reciben viajes/entregas ordenadas por propietarios de cuentas de Norile, Norile que recibe viajes o entregas ordenadas por amigos, familiares u otros. Para enviar preguntas, comentarios o quejas con respecto a los datos de usuarios invitados, o para enviar solicitudes con respecto a dichos datos, visite aquí.
Nuestras prácticas están sujetas a las leyes aplicables en los lugares donde operamos. Esto significa que participamos en las prácticas descritas en este aviso en un país o región en particular solo según lo permitan las leyes de esos lugares. Comuníquese con nosotros aquí o a través de las direcciones a continuación si tiene alguna pregunta sobre nuestras prácticas en un país o región en particular.
B. Responsible for the treatment and transfer
Norile are the controllers of personal data collected in connection with the use of Norile's services in the European Economic Area, the United Kingdom and Switzerland.
Norile. is the data controller of personal data collected in connection with the use of Norile's services elsewhere.
Norile I BV (Mr. Jose 7, 1097 DP, Amsterdam, The Netherlands) and Norile. (2291 Sw 7th Miami Fl, USA) They are the controllers of the personal data collected in connection with the use of Norile services in the European Economic Area, United Kingdom and Switzerland. If you are a driver in the UK, the Norile entity that holds the relevant PHV operator license is a driver to meet the licensing requirements.
Norile. is the data controller of personal data collected in connection with the use of Norile's services elsewhere.
Norile operates and processes personal data globally. We may also transfer such data to countries other than the one in which our users live or use Norile's services. We do this to comply with our agreements with users, such as our Terms of Use, or based on the prior consent of users, adequacy decisions for the relevant countries or other transfer mechanisms that may be available under applicable law, such as the Standard. Contractual clauses.
You can submit questions, comments, and complaints about Norile's data practices here. You can also use this form to submit a question to Norile's Data Protection Officer.
III. Data collections and uses
A. The data we collect
Norile collects personal data:
• provided by users to Norile, such as during account creation
• created during the use of our services, such as location, application use and device data
• from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and government authorities
The following personal data is collected by or on behalf of Norile
1. Data provided by users. This includes:
• User profile: we collect data when users create or update their Norile accounts. This may include your name, email, phone number, login name and password, address, profile photo, bank or payment information (including information related to payment verification), driver's license and other documents. Government identification number (which may indicate document numbers as well as your date of birth). date, sex and photo). This also includes vehicle or insurance information for drivers and delivery people, emergency contact information, user settings, and evidence of health or fitness to provide services using the Norile applications. This also includes gender and / or occupation (where necessary for certain Norile services or programs, such as Norile Cash or roles that allow women to provide services or receive services from other women). We may use photos submitted by users to verify their identities, for example through face verification technologies. For more information, see the section entitled "How We Use Personal Data".
• Background checks and identity verification (drivers and delivery men). This may include information such as a driver's or criminal record (where permitted by law), license status, known aliases and previous addresses, and the right to work. This information may be collected by an authorized provider on behalf of Norile. We also verify the identity of passengers and delivery recipients requesting delivery of alcohol.
• Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties. We may also infer demographic data from other data collected from users. For example, when necessary to enable functions that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we allow users to change their gender if necessary through the application settings.
• User content: we collect data submitted by users when they contact Norile customer service (including Norile Food, or via video conferencing tools), provide ratings or praise for other users, restaurants or merchants, or they contact Norile. This may include comments, photos or other recordings collected by users, including audio or video recordings (such as those from dashcams) submitted by users in connection with customer support. This also includes metadata related to the method you use to communicate with Norile
• Travel Information: We collect travel itinerary information, including the times and dates of upcoming flight, accommodation or car rental reservations, from users of our Norile Travel feature. We collect such information: (i) when users manually enter their information on a Norile Travel itinerary; or (2) if users authorize you to access their Gmail accounts, based on travel-related email confirmations. If authorized, Norile will only access users' Gmail accounts to collect travel itinerary information to enable the Norile feature, and will adhere to the Google API Services User Data Policy, including limitations on the use of data collected from users' Gmail accounts.
2. Data created during the use of our services. This includes:
• Location data (driver and delivery person): We collect accurate or approximate location data from drivers and delivery people, including to enable trips and deliveries, enable security features and travel / delivery tracking, prevent and detect fraud, and satisfy legal requirements. Norile collects this data when the Norile application is running in the foreground (application open and on screen) or in the background (application open but not on screen) of your mobile device.
• Location data (passengers and delivery recipients). We collect accurate or approximate location data of passengers and delivery recipients to enable and improve the use of our applications, including to improve collections, facilitate deliveries, enable security features, and prevent and detect fraud. Please see our Passenger Location Help page for detailed information on how we use this data. We collect such data from users' mobile devices if they allow us to do so. (See "Choice and Transparency" below for information on how passengers and delivery recipients can enable the collection of location data.) Norile collects such data from the time a trip or delivery is requested until its completion (and may indicate such collection through an icon or notification on your mobile device depending on your device's operating system), and at any time the application is running in the foreground. (open and on-screen application) from your mobile device. Passengers and delivery recipients can use Norile applications without allowing Norile to collect accurate location data from their mobile devices. However, this can affect the functionality of the Uber apps. For example, a user who has not enabled location data collection will have to manually enter the collection address for it. In addition, the location data collected from a driver during a trip will be linked to the passenger's account, even if the passenger has not enabled the collection of location data from their device, including for the purposes of generating receipts, customer service, fraud detection, insurance and litigation.
• Transaction information: we collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as the name and location of a restaurant or merchant and the amount of the transaction), delivery information, date and time the service was provided, amount charged, distance traveled and method of payment. Also, if someone uses your promo code, we can associate her name with that person.
• Usage data: we collect data about how users interact with our services. This includes data such as dates and times of access, application functions or pages visited, application crashes and other system activity, and browser type. We may also collect data about third-party sites or services used before interacting with our services, which we use for marketing. (See "How We Use Data" below for more information on how we market our services to users.) In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. For more information on these technologies, see our Cookie Notice.
• Device data: we may collect data about the devices used to access our services, including hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data and mobile devices. network data.
• Communications data: We allow users to communicate with each other and with Uber through the Norile websites and mobile apps. For example, we allow drivers and passengers, and delivery people and delivery recipients, to call, text, or send other files to each other (generally without revealing their phone numbers to each other). To provide this service, Norile receives some information about calls, text messages or other communications, including the date and time of the communications and the content of the communications. Norile may also use this data for customer service (including to resolve disputes between users), for security and safety purposes, to improve our services and features, and for analytics.
• Safety Recordings: In certain jurisdictions, and where permitted by law, users can record audio and / or video of their travels through an in-app feature or by using a dash cam. In-app recordings are encrypted and stored on users' devices, and are only shared with Norile if users submit them to customer service in connection with security incidents. See here for more information.
3. Data from other sources. These include:
• Users who participate in our referral programs. For example, when a user refers to another person, we receive the personal data of the referred person from that user.
• Norile account owners who request services for or on behalf of other users, or who allow such users to request or receive services through their accounts. This includes Norile business account owners.
• Users or others who provide information in relation to claims or disputes.
• Norile business partners through whom users create or access their Norile account, such as payment providers, social media services, or applications or websites that use Norile's APIs or whose APIs are used by Norile.
• Norile's business partners in connection with debit or credit cards issued by a financial institution in association with Norile to the extent specified in the terms and conditions of the card.
• Providers who help us verify user identity, background information, and eligibility to work, or who screen users for sanctions, anti-money laundering, or know-your-customer requirements. .
• Providers of insurance, vehicles or financial services for drivers and / or deliverymen
• Associated transport companies (for drivers or delivery people who use our services through an account associated with said company).
• Publicly available sources
• Marketing service providers or data resellers whose data Uber uses for marketing or research.
• Law enforcement officials, public health officials, and other government authorities.
Norile may combine the data collected from these sources with other data it has.
• How we use personal data
Norile uses personal data to enable transportation, delivery and other reliable and convenient products and services. We also use such data:
• to improve the security and protection of our users and services
• for customer support
• for research and development
• to allow communications between users
• send marketing and non-marketing communications to users
• in relation to legal proceedings
Norile does not sell or share personal data of users with third parties for their direct marketing, except with the consent of the users.
We use the personal data we collect:
1. To provide our services. Norile uses data to provide, personalize, maintain and improve our services. This includes the use of data to:
• create / update accounts
• enable transportation and delivery services (such as the use of location data to facilitate a pickup or delivery), features that involve data sharing (such as fare splitting, sharing ETAs and ratings and compliments), and accessibility features to facilitate the use of our services by those with disabilities
• process payments
• track and share travel or delivery progress
• Create Norile travel itineraries and offer related services, such as airport trips, car rental reservations or food deliveries.
• Customize user accounts. For example, we may present a Norile food user with personalized restaurant or meal recommendations based on their previous orders. Please see the section of this notice titled "Choice and Transparency" to learn how to object to this use of personal data.
• Facilitate insurance, vehicle, billing or financing solutions
• Carry out the operations necessary to maintain our services, including to fix software errors and operational problems; to perform data analysis, testing and research; and monitor and analyze usage and activity trends.
Norile performs the above activities, including the collection and use of location data for the purposes of these activities, on the basis that it is necessary to fulfill our obligations to users under our Terms of Use or other agreements with the users.
2. Security and protection. We use personal data to help maintain the security, safety and integrity of our services and users. This includes:
• Verificar la identidad y elegibilidad de los usuarios para proporcionar transporte o entregas, incluso a través de revisiones de verificación de antecedentes, donde lo permita la ley, para ayudar a prevenir el uso de nuestros servicios por parte de conductores y/o pasajeros inseguros. En ciertas regiones, esto incluye la función de verificación de identidad en tiempo real de Norile, que solicita a los conductores y repartidores que compartan una selfie antes de conectarse para ayudar a garantizar que el conductor o repartidor que usa la aplicación coincida con la cuenta de Norile que tenemos registrada. Donde lo permita la ley, esto también incluye la verificación facial de las fotos sub